Shipping policy
At Plushly.cyou, we aim to make the delivery process straightforward and transparent. This Shipping Policy explains available shipping charges, order processing, delivery considerations, tracking, and procedures for shipment-related problems.
1. Free Shipping
We provide free shipping for orders with a merchandise subtotal of $10.00 or more.
For orders with a merchandise subtotal below $10.00, a $5.99 shipping fee will apply.
The applicable shipping charge will be shown during checkout before the customer completes the transaction.
2. Order Processing
After an order has been submitted and payment authorization has been obtained, we begin the fulfillment process.
Processing time may vary based on:
- Inventory availability;
- Product type;
- Order volume;
- Payment verification;
- Warehouse or fulfillment operations;
- Weekends and holidays;
- Weather conditions; and
- Other circumstances beyond our reasonable control.
An order may require additional processing time when information needs to be verified.
3. Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review:
- Street number;
- Street name;
- Apartment, suite, or unit number;
- City;
- State;
- ZIP code; and
- Recipient name.
An incomplete or incorrect address may result in delivery delays, returned packages, or additional transportation expenses.
4. Delivery Estimates
Any delivery timeframe presented on the website or communicated after purchase is an estimate unless expressly identified as a guaranteed service.
Actual delivery can be affected by carrier operations, weather, transportation interruptions, high-volume periods, address issues, or other events outside our reasonable control.
5. Tracking
When tracking information is available, it may be provided to the customer through the email address associated with the order.
Tracking information is supplied by the applicable carrier and may take time to become active after a shipment is handed over.
6. Damaged Shipments
Mirrors require particular care during transportation because glass, reflective surfaces, frames, and edges can be susceptible to impact.
If a mirror or another item arrives visibly damaged, please:
- Photograph the exterior packaging;
- Photograph the internal packaging;
- Photograph the damaged product;
- Retain the packaging when reasonably possible; and
- Contact [email protected] as soon as reasonably possible.
We will review the circumstances and determine an appropriate resolution.
7. Lost or Delayed Packages
If tracking information indicates that a package has been delayed for an unusually long period or appears to have been lost, contact us with:
- Order number;
- Customer name;
- Delivery address; and
- Available tracking information.
We may contact the carrier or fulfillment provider as appropriate.
8. Incorrect Address
If a package cannot be delivered because the customer supplied an incorrect or incomplete address, additional shipping or reshipment costs may apply where permitted by law.
We will make reasonable efforts to communicate available options with the customer.
9. Multiple Packages
Orders containing multiple products may occasionally be divided into separate shipments.
Customers may therefore receive multiple packages or separate tracking numbers associated with the same order.
10. Product-Specific Handling
Alarm Clocks
Customers should inspect alarm clocks after delivery and verify that the product, power components, display, buttons, and other included components appear intact.
Mirrors
Customers should inspect mirror packaging before opening it and exercise appropriate caution when unpacking reflective or glass components.
Do not use a mirror that appears dangerously cracked, shattered, or structurally compromised.
11. Shipping and Returns
Shipping terms do not override the rights and remedies described in our Return and Refund Policy.
Where merchandise is damaged, defective, incorrect, or otherwise legally entitled to a remedy, the applicable return procedure will be determined according to the circumstances and applicable law.
12. Events Beyond Our Control
We are not responsible for delivery delays caused exclusively by events outside our reasonable control, such as severe weather, natural disasters, carrier disruptions, transportation interruptions, governmental restrictions, or major infrastructure failures.
This provision does not eliminate consumer rights that applicable law requires us to honor.
13. Shipping Questions
For shipping assistance:
QARI Foundation
1207 Delaware Ave Unit 3345
Wilmington, DE 19806
United States
Email: [email protected]